Owner & General Manager
Our fearless leader lives and breathes Indian above all other things automotive. In fact, Mark may very well be the most knowledgeable and respected Indian motorcycle expert in North America. An avid rider and well-known automotive service guru, Mark was Owner & General Manager of Indian Motorcycle Toledo until 2003. His enduring Indian love affair led him to a position at the "new" Indian Motorcycle Company at Kings Mountain before opening Indian Motorcycle Charlotte. His quick mind and contagious passion for excellence inspires the culture at Indian Motorcycle Charlotte. Mark is the reason America's First Indian Dealer has been a Top 100 Dealer every year since 2010 (when we were first eligible) and the most successful Indian motorcycle dealer on the planet.
A very talented technician--Will Wagoner--is originally from Mansfield, Ohio, pretty close to the Mid-Ohio Sports Car Circuit. He has always been fascinated by mechanical things. After voc school where he trained in automotive repair, Will joined the U.S. Air Force for 4 years, working as a technician. His love of motorcycles led him to study at the highly respected Motorcycle Mechanics Institute in Orlando, where he finished first in his class. He moved to North Carolina in 2006 and we are thrilled to have him as part our Indian team. Along the way, he acquired various motorcycles and is an avid rider. Will is a great asset for Indian Motorcycle Charlotte and stands ready to meet any of your American V-Twin service needs.
Parts and Service Manager
Richie has always loved internal combustion machines. Today not only is he an outstanding motorcycle technician with over twenty-five years experience, he understand the business from the inside as a totally hands on leader.. For the last decade, he’s been working in the Carolinas, but started in northern Virginia and West Virginia before heading here. He’s worked for motorcycle dealers and aftermarket shops in his career, so he knows the challenges in each. He was a master technician at Carolina Harley-Davidson before that dealership closed. We are very pleased to have him at Indian Motorcycle Charlotte. With his incredible work ethic and talent, he’s an absolute master of anything Indian Motorcycle and is one of the hardest working people in the industry when it comes to exceeding your expectations. Call Richie today with any of your Indian Service or Parts needs.
Susan is that lovely and welcoming person who keeps everything together at Indian Motorcycle Charlotte. She has always had a love for motorcycles, but her love and passion for them grew more while working for Indian Motorcycle for four years at the Kings Mountain, NC facility as Executive Assistant to the President and General Manager, which also included a fair amount of accounting. Thanks to Mark Moses, she learned the history behind Indian Motorcycle and became whole-heartedly invested in the iconic brand. When Polaris acquired Indian, she pursued her other passion and became a Hair Stylist and Color Specialist.
Recently Mark Moses convinced her that she would have more fun being around motorcycles again and becoming our Business Manager. Along with doing the accounting and such, she will be the one doing the paperwork and arranging financing on your next Indian Motorcycle. We love having her as a part of our team. During your next visit to IMC, stop in and say hello!
Larry Smart, our intrepid Parts Specialist, knows how to find exactly what you’re looking for, and if we don't happen to have it in stock, he can usually get it in 48 hours or less. Larry’s been a motorcycle rider for over twenty years, but there’s even more to his interesting background. He was a UPS driver for 34 years, covering all of Gaston County, which includes Lowell. He’s familiar face to us since he’s been delivering parts, accessories and apparel packages to Indian Motorcycle Charlotte since we opened back in 2008. Now that he retired from UPS, he was looking for something with a little less driving and we’re thrilled to have him here. If you need something, you can count on Larry to deliver.